+ Why can't I see my seat locations when I selected the Section I wanted?

While the system does not allow you to see your exact seat location, you are able to select the general section you would like to sit in. If you have a specific seat or special request (i.e. wheelchair seat, aisle seat, etc), please type in the Notes section of the last portion of the ordering section. We will do our best to honor all requests but sometimes we are not able to-please carefully review your seat locations when you receive the tickets.



+ If I can't see my seats then how do I know I'm getting the best seats possible?

Before we offer a performance, specific seats are pulled for your Company/Group in advance. Groups have access to seating for our shows after Season Ticket holders and well in advance of the show going on-sale to the general public. Your Group Leader has worked closely with our team to ensure you are receiving great seat locations--you will receive the best available seating.



+ The website only allows me to purchase 8 tickets, but I have 9+ people attending, how can I purchase more tickets and make sure all of our seats are together?

If you have more then 8 people attending the show, you will need to place a second order and make sure to reference the first order by typing the confirmation number in the Notes section (last step of the ordering process) and we will do our best to accommodate your request If you have more than 15 people in your group, you should contact us directly about placing one, larger group order.



+ I typed in the wrong billing/shipping address, is there anyway I can change it before my order is processed?

Yes, please contact us immediately so that your city's Group Sales Manager can assist you.



+ I just realized that I cannot go on the date that I ordered, how can I go about getting them exchanged?

Unfortunately, we do not allow any refunds or exchanges, unless there is a show cancellation or a system error. All sales are final as stated on the website before completing your order.



+ Why does it read N/A next to the section that I would like to sit in?

If you see N/A in one of the boxes that means that particular section is sold out and you will need to choose another section to sit in.



+ When will I receive my tickets?

You should receive your tickets in the mail no later then 3 weeks before your show. If you have not received your tickets by this time, please email us or call us for assistance.



+ If I have a group and would like for them to utilize this program for the season shows, who do I need to contact to get it set up?

Click below on Contact Us, choose the city that you would like to offer shows and call/email the Group Sales Manager listed on the site. We would be happy to set up this program for your group.



+ Can my child (age 0 - 4 years) attend the show?

We leave it up to parental discretion for anyone under the age of 5 to attend a Broadway Across America show. However, there may be specific age limits for the theatre in your city-if you are not sure, you should contact us directly so you are not turned away at the door.



+ Does my child (0 - 5 years old) need a ticket even if they are sitting in my lap?

If your child will be attending the show, yes they will need a ticket. What you can do is purchase the cheaper tickets in the balcony, but still have your child sit in your lap.